If a tournament is cancelled prior to starting, all players will receive a refund of their full tournament registration fees. Tournament fees will be refunded in the exact manner that they were paid. (This may include any combination of cash, Gold Chips).
Cancellation prior to the start of a tournament
If a tournament is cancelled before it begins, each player registered will receive a refund of the buy-in and fee. Refunds will be provided in the same currency each player paid to register, whether it is cash, ticket, gold chips, etc. However, in some cases, tickets may be refunded in cash.
50/50 Tournament Policy (not ITM yet)
If a tournament is cancelled before the money, we will try to compensate all remaining players based on their play up to the time of the cancellation. This is best achieved by awarding 50% of the prize pool to all remaining players, and the other 50% of the prize pool will be awarded proportionately based on each player's chip count. All remaining players will also receive a refund of their entry fee. Any player who was eliminated prior to the cancellation will not be entitled to a refund. All awards for a tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool, only the entry fee will be returned (not the guaranteed prize). If the cancelled tournament has a guaranteed prize pool, only the total prize pool generated by tournament buy-ins (including rebuys & add-ons or re-entries) will be awarded (not the guaranteed prize).
In the Money Tournament Policy
If a tournament is cancelled and there are players in the money, we will try to compensate all remaining players based on their play up to the time of the cancellation. This is best achieved by awarding each remaining player with the minimum prize not yet awarded, and the rest of the prize pool will be awarded proportionately based on each player's chip count. All remaining players will also receive a refund of their entry fee. Any player who was eliminated prior to the cancellation will not be entitled to a refund. All awards for a tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool, only the total prize pool generated by tournament buy-ins (including rebuys & add-ons or re-entries) will be awarded (not the guaranteed prize).
Sit'N'Go Tournaments
If a Sit and Go is cancelled before it begins, each player registered will receive a refund of the buy-in and fee. If a Sit and Go is cancelled while running, each remaining player will receive a refund for the buy-in and fee, and the remaining prize pool will be split among the remaining players proportionally based on chip counts. Players eliminated prior to the cancellation will not be entitled to a refund.
Fast Fortune Tournaments
If a Fast Fortune tournament is cancelled before it begins, each player registered will receive a refund of the buy-in and fee. Refunds will be provided in the same currency each player paid to register; however, in some cases, tickets may be refunded in the form of cash.
If a Fast Fortune tournament is cancelled while running, the payouts received will be determined as follows:
Spin Result: 2x
If a 2x Fast Fortune tournament is cancelled after it starts, each player registered will receive a refund of the buy-in and fee. Players eliminated prior to the cancellation will not be entitled to a refund.
Spin Result: 3x or Higher
If a 3x or higher Fast Fortune tournament is cancelled before completion, where not all remaining participants would have received a portion of the prize pool, we will compensate all remaining players based on their play up to the time of the cancellation. First, all remaining players will receive a refund of their entry fee. Then, 20% of the remaining prize pool will be divided equally among the remaining players, and the other 80% of the prize pool will be awarded proportionately based on each player's chip count. Players eliminated prior to the cancellation will not be entitled to a refund.
If a 3x or higher Fast Fortune tournament is cancelled, where all remaining participants would have received a portion of the prize pool, we will compensate all remaining players based on their play up to the time of the cancellation. First, all remaining players will receive a refund of their entry fee. Then, each player remaining will receive a cash prize equal to the next prize that was to be awarded before cancellation. The rest of the prize pool will then be distributed proportionately to the remaining players based on each player’s chip count (if the prize pool is not large enough to pay each player the next prize, distribute the prize pool based on chip count only). Players eliminated prior to the cancellation will not be entitled to a refund.
Tournament Tickets
Tickets received as part of a promotion or as a gift have to be used within a period of 14 days, or they will be automatically removed from your poker account with no cash or other form of refund applicable. Tickets are must-use and can't be transferred, refunded, or exchanged for their cash value.
Tickets won through cash-entry satellites (i.e., those where the customer paid cash to enter) must be redeemed within 28 days. Tickets that remain unused after this period may be subject to removal.
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